Trust & safety
Trust is measured on both sides of the job.
Most marketplaces only check the contractor. We verify homeowners too — then translate everything into neutral indicators instead of public scores that shame people.
Neutral indicators
What the badges mean
Phone verification, address confirmation, and payment verification are shown separately when each check is complete.
The submitted trade license was reviewed at the recorded verification date.
Not yet enough history to say more. Neutral, not a warning.
This review comes from a job that was completed and paid through TrueMatch Pro.
Verification
What we actually check
Contractors
- Identity and applicable trade licences
- Current liability insurance
- Background checks where appropriate
- Completed-job reviews only
- Performance history only after enough completed TrueMatch Pro jobs
TrueMatch Pro verifies information provided by contractors at the time of verification. Homeowners remain responsible for evaluating and selecting professionals.
Homeowners
- Phone and payment verification shown as separate statuses
- Confirmed service address
- Homeowner-provided budget range
- Problem details and optional job photos
- No public homeowner score
Money and disputes
The rules are visible before you book
Payment status
The approved quote and payment status remain attached to the job.
Change orders in writing
Scope changes need approval before the price moves.
Pilot payment setup
Live marketplace charging is not yet active during this pilot setup.
Privacy
Your contact details are not the product
Your phone number and address stay hidden until you accept a match. Before that, everything happens through in-app messaging, so asking for help does not expose your contact details to every contractor.