Trust & safety
Trust is measured on both sides of the job.
Most marketplaces only check the contractor. We verify homeowners too — then translate everything into neutral indicators instead of public scores that shame people.
Neutral indicators
What the badges mean
Phone, address, and payment method confirmed, with job details and photos attached.
Replies quickly and consistently to messages on the platform.
Not yet enough history to say more. Neutral, not a warning.
This review comes from a job that was completed and paid through TrueMatch.
Verification
What we actually check
Contractors
- Identity and applicable trade licences
- Current liability insurance
- Background checks where appropriate
- Portfolio and review verification
- On-time arrival and completion history
TrueMatch verifies information provided by contractors at the time of verification. Homeowners remain responsible for evaluating and selecting professionals.
Homeowners
- Verified phone number and payment method
- Confirmed service address
- Realistic budget range
- Required project details and photos
- Reliability history: responses, cancellations, completions
Money and disputes
The rules are visible before you book
Secure payments
Payments are processed securely through Stripe according to the schedule you approve.
Change orders in writing
Scope changes need approval before the price moves.
Stripe Connect payouts
Contractor payouts use Stripe Connect, while photos, messages, and the signed scope support issue reviews.
Privacy
Your contact details are not the product
Your phone number and address stay hidden until you accept a match. Before that, everything happens through in-app messaging and masked calling — so asking for help never means a week of cold calls.